You can use the BeanGo Cube X app on an iPhone or iPad or the free Artisan coffee roasting software on a computer. Support for Android devices is currently under development, so stay tuned.

Yes. The compact design of the BeanGo Cube® X easily fits on a 60 cm deep countertop and is ready to use once plugged in. It is recommended to place the roaster near a kitchen range hood to vent smoke and prevent odors from spreading.

No. During the roasting process, the noise level can reach up to 65 decibels (depending on your ambient background noise), which is not loud enough to cause discomfort. In standby mode, it is near-silent.

It depends on your roasting method. Under normal usage, when roasting multiple consecutive batches, it's recommended to allow a 5-10 minute interval between batches to let the roasting chamber cool down to below 100°C / 212°F to avoid noticeable differences in roast quality due to heat accumulation. Additionally, the machine is equipped with an overheat protection safety feature that activates if the temperature becomes too high during continuous use.

No. Depending on the method, roasting one batch takes about 0.17-0.25 kWh (with a roasting time of 10-15 minutes). Every 4 batches consume only about 1 kWh, which is very energy-efficient.

The infrared heating tube has an average lifespan of up to 5,000 hours. Under normal use, you don't need to worry about replacing it. When cleaning, avoid touching the tube to prevent any residual substances from damaging it during heating.

It is strictly prohibited to use the coffee roaster with an incompatible voltage. Please ensure that you plug the machine into the correct socket corresponding to your model's voltage to avoid overheating, damage, or potential safety hazards.

Smoke becomes more noticeable when roasting larger batches or medium-dark to dark roasts. It's recommended to place the roaster under a kitchen range hood or consider using our official exhaust accessories."

Yes, it is normal for coffee chaff to burn when roasting with high heat or using natural or honey-processed beans. Regularly emptying the chaff tray can help reduce this. On the other hand, if there are residual beans from a previous batch, they may become over-roasted, causing a burnt smell. Checking for any leftover beans after each batch and regularly cleaning the roasting chamber can prevent this issue.

When roasting larger batches or aiming for darker roasts, the coffee beans may release oils, which produce more smoke. This smoke can continue to rise due to the beans' high temperature after roasting. It's recommended to use the roaster under a range hood to help vent the smoke and cool the beans as quickly as possible.

Please remove the coffee beans to cool separately as soon as possible. The BeanGo Cube® X is designed with a compact body and does not have a built-in cooling function, so we offer a separate quick cooling tray for more efficient cooling (accessory not included in the standard package). Delaying the cooling of roasted beans may affect their flavor

Not at all. It's similar to cleaning a household oven. After a few batches, you only need to empty the chaff tray inside the roaster and the chaff collector at the exhaust vent. For darker roasts that produce more oils, or after multiple roasting sessions, simply use a damp cloth to clean the interior of the roasting chamber, the exhaust tunnel, and the exterior of the machine. This helps prevent oil buildup, which may become difficult to clean over time.

No, there are no additional consumable costs. The BeanGo Cube® X is designed without requiring consumable parts, so regular use will not result in extra expenses for the user.

You can just reset it. On the right side of the machine, inside the vent, there is a network reset button. Use the provided reset pin or a paperclip to insert into the round hole. Press and hold for a few seconds until you hear a long beep, indicating the machine has rebooted. You can then reconnect using the default Wi-Fi name and password.

Refer to the Quick Start Guide for more details →

If you are in the roasting process and all functions are working but the heating tube remains off when the heat level is not set to 0%, the overheat protection may have been activated. In this case, please end the roasting process, power off the roaster, and allow it to cool down. Afterward, restart the roaster and check if the heating function is working properly. If the heating power does not recover after restarting, please contact the manufacturer for further inspection.

First, check if the power cord is securely connected. Then, verify whether the fuse has blown. The fuse is located next to the power supply at the back of the roaster, with a spare fuse provided nearby for replacement. Refer to the instructions in the 'Quick Start Guide' for replacing the fuse. If the problem persists, please contact the manufacturer for further inspection and repair.

This situation should not occur under normal use. However, if the coffee beans catch fire due to an abnormal issue, such as a buildup of oil residue or an excessive amount of leftover beans or chaff, do not open the drop tray. Immediately turn off the power, unplug the machine, and wait for it to cool down. Once cooled, clean the roaster, and if necessary, send it back to the manufacturer for repair and further cleaning.